Federal Student Complaint Regulation - Clarifying Misconceptions

July 19, 2011

In the hubbub over the ‘state authorization’ issue for distance education, we have not paid as much attention to another part of the regulations released last October.  Each institution must notify all current and prospective students of third-party complaint processes.  In conversations with our colleagues at the National Center for Higher Education Management Systems (NCHEMS), we realized that there was much confusion on this issue.  Below we have provided the wording from the regulation and a table that lists what you should be doing and misconceptions we commonly observe. […]