Further Clarification about Federal Complaint Process Requirement

August 10, 2011

We have received a lot of questions about the complaint process portion of the federal student complaint process regulation since Russ’s July 19 blog Federal Student Complaint Regulation- Clarifying Misconceptions. My sense is that some are panicking at the thought of being out of compliance.  While being out of compliance is never a good thing, we encourage you not to panic.  Yes, your institution needs to be in compliance and yes, you should have been by July 1, 2011, but you are not alone if you are confused and out of compliance.

The following aims to clarify some of the misconceptions and help your institution provide the necessary information to students, and get you into compliance. […]